
We make you³ grow with a step-by-step approach to improve customer experience
Wednesday September 2
Wednesday September 2
9 a.m., 12 p.m., 5 p.m.
Used Model
We showed the Customer Experience Maturity model during our webinar. This is a tailor-made approach in function of your CX maturity level. Click on the tool to receive the template.
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Speaker: Bob De Rydt
Bob is a senior manager with 20 years of marketing and sales experience. He has experience in results-oriented business management, process improvement and employee development. Bob guided many organizations to better performance. He is praised by his customers for focusing them on pursuing growth whilst always keeping the end customer at the heart of any decision.

Speaker: Valerie Busquin
For more than 25 years, Valerie has one passion and obsession: Customer empathy. After a first career in marketing at Procter & Gamble, Valerie has 15+ years consulting experience across a wide range of sectors and company sizes in Belgium and internationally with a focus on helping organizations become more customer centric and stepchange their customer experience.
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