We make you³ grow with a step-by-step approach to improve customer experience

Wednesday September 2

9 a.m., 12 p.m., 5 p.m.

Customer Experience is hot and key if you want to attract more customers. Nowadays, everybody is talking about how they aim to become more customer centric. But the truth is that only a minority of organizations really knows how to tackle their approach to CX. In this webinar, you’ll discover how to meet changing customer expectations by adopting a step-by-step approach to building an effective and company-wide CX strategy. Adapted to the CX maturity of your company, whether you are just starting to think of it, or looking to move from excellence to champion.

Used Model

We showed the Customer Experience Maturity model during our webinar. This is a tailor-made approach in function of your CX maturity level. Click on the tool to receive the template.

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Webinar page

Speaker: Bob De Rydt

Bob is a senior manager with 20 years of marketing and sales experience. He has experience in results-oriented business management, process improvement and employee development. Bob guided many organizations to better performance. He is praised by his customers for focusing them on pursuing growth whilst always keeping the end customer at the heart of any decision.

Read more about Bob De Rydt

Speaker: Valerie Busquin

For more than 25 years, Valerie has one passion and obsession: Customer empathy. After a first career in marketing at Procter & Gamble, Valerie has 15+ years consulting experience across a wide range of sectors and company sizes in Belgium and internationally with a focus on helping organizations become more customer centric and stepchange their customer experience.