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We make you grow with a step-by-step approach to improve Customer Experience
This webinar was recorded on September 2, 2020
Pillars: Valuable Customers
English
Customer experience is hot, and is key if you want to attract more customers. Nowadays, everybody is talking about how they aim to become more customer centric. But the truth is that only a minority of organizations really knows how to tackle their approach to CX. In this webinar, you’ll discover how to meet changing customer expectations by adopting a step-by-step approach to building an effective and company-wide CX strategy. Adapted to the CX maturity of your company, whether you are just starting to think of it, or looking to move from excellence to champion.
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Experts:
Speaker: Bob De Rydt
Over the past few months, Bob has been guiding small and big companies, as well as non-profit organizations, with their challenges on positioning, strategy, internal values, and their customer journey. His organizational skills, his strong process mind, and his ability to quickly adopt to his customer’s environment are widely appreciated by his clients. Next to his strategic, customer or people projects, Bob has also been facilitating successful trainings in presentation skills, pitching, and customer centricity. This both for companies, as well as networking organizations.
Speaker: Valerie Busquin
Today Valerie guides clients of all sizes across industries to become more customer centric and transform this into value-building brand strategies, innovation/communication plans & customer experience.
Valerie does this through a mix of insight generation, consulting, training and coaching.
Besides her consulting activities, Valerie is faculty member @ UBA and member of various boards.