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To guarantee the business strategy can be executed consistently and reliably, operational excellence is required.
Organizations have to embrace new technologies and manage processes and projects in a smart way.
You participate in projects or sometimes bear the final responsibility for them yourself. But apart from that, you still have your operational job. And although you do your utmost to achieve the desired result, meet the deadline and respect the budget, you do not always succeed. Why is this?
As a manager, you must make your results measurable in order to evaluate them. Key figures and steering numbers are indispensable for this. However, strategically steering your organization by numbers has never been so complex and comes with certain risks. Especially now that in many organizations a lot of their KPIs are turning red. Although working with KPIs does not involve higher mathematics, it requires a different way of managing. So strategic insight into what really makes your organization successful is crucial. Especially today ...